Troubleshooting

The account stays on Connecting

Refresh the LinkedIn Accounts page and check whether LinkedIn requested verification. Avoid starting another connection attempt while the first one is still progressing.

The account shows Awaiting Code

Use the latest verification code sent by LinkedIn. Enter it promptly and wait for the status to change to Connected before assigning the account to outreach.

The account is Disconnected

Open the account and reconnect it. Campaign actions assigned to that sender cannot continue until the session is connected again.

The account shows Error

Read the displayed error, correct the requested account or verification issue, and reconnect. If the error repeats, record the exact message before contacting support.

Actions stopped after running normally

Check the account's daily usage and limits, then confirm the campaign schedule. Signal monitoring can continue even when a sender has paused at its daily limit.

The agent is not finding leads

Confirm that the agent is Active, has several relevant signals and tracked sources, and points to the intended destination list. Review Activity to see whether monitoring cycles are running.

Signals appear, but no leads are delivered

The matches may not meet the ICP. Review company and person criteria for combinations that are unnecessarily narrow, then compare them with the matches shown in agent activity.

The leads are not relevant

Tighten the ICP around your best customers, remove broad keywords or sources, and add signals that indicate stronger intent. Use separate agents when products or audiences require different criteria.

Leads are going to the wrong list

Open the agent's Destination step and select the correct list. Existing leads remain in their current list; future qualified matches use the saved destination.

A tracked source is no longer useful

Edit the agent's signal configuration and remove or replace that source. You do not need to recreate the agent or lose its previous activity.

The campaign will not start

Confirm that the workflow has a lead list, valid actions, a usable schedule, and at least one Connected LinkedIn account. Premium-only actions require an eligible sender account.

The campaign is Active but no action runs

Check for a wait step, an out-of-hours schedule, a sender at its daily limit, a disconnected account, or an AI message waiting for approval.

A lead is not moving to the next step

Open campaign Status and review that lead's history and next scheduled action. Acceptance and reply branches wait for the corresponding LinkedIn event before continuing.

Campaign changes show Save failed

Keep the page open, confirm your connection, and make the intended edit again so autosave can retry. Refresh only after preserving any message text or settings you changed.

The wrong LinkedIn account is assigned

Review the campaign's sender accounts. A lead remains with the same sender throughout its campaign so the conversation stays consistent.

The approval queue is empty

Confirm that the campaign uses AI-personalized direct messages, automatic approval is off, and leads have reached a message step. Use the campaign approval tab to remove workspace-wide filters from the check.

A message does not match the lead

Check the source signal and lead profile, edit the message before approving it, and refine the campaign's product context or personalization instructions for future drafts.

An edited message did not save

Keep a copy of the text, retry Save, and confirm the Edited indicator appears. If saving repeatedly fails, refresh the queue and reopen the same lead before trying again.

Approved messages are not sending

Approval only releases the message back to the campaign. Check campaign status, schedule, wait steps, sender connection, and daily limits for the next blocker.

Messages are being approved automatically

Open the campaign's AI message approval settings and turn automatic approval off. New personalized messages will then wait for manual review.

A conversation is missing

Clear inbox filters, search for the lead, and select the correct LinkedIn account. If the thread shows Syncing, NetworkHQ is still waiting for LinkedIn to expose the conversation.

A new reply is not visible

Open the expected sender account and refresh the conversation. Confirm that the LinkedIn account remains Connected so reply syncing can continue.

The reply box is unavailable

Check the conversation state. InMail threads remain locked until the recipient replies, and pending or disconnected threads cannot send another message yet.

The detected intent is wrong

Click the intent badge and choose the correct label. The manual value replaces the automatic suggestion for that conversation.

A sent reply does not appear immediately

Allow the thread to sync and use Refresh conversation once. Avoid sending the same message again while NetworkHQ is attaching the outgoing reply.